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SHIPPING & RETURNS
SHIPPING POLICY
Orders are processed within 48 hours unless otherwise notified, and shipping times typically range from 2 to 7 days depending on your location. We understand the importance of staying informed, which is why you'll receive a shipping notification complete with tracking information once your order is on its way. While we strive for swift deliveries, please note that actual transit times may vary due to external factors. Should you have any questions or need assistance, our team is here for you. Thank you for choosing Acentos, where we prioritize your satisfaction from click to delivery.
RETURN & EXCHANGE POLICY
At Acentos, we understand that sometimes things may not go as planned. That's why we offer a hassle-free return and exchange policy. You have up to 14 days from receiving your items to initiate a return or exchange. While we strive for your complete satisfaction, please note that, in some cases, customers may be responsible for the cost of return shipping. For a full refund, items must be unused and returned in their original packaging.
We believe in the quality of our products, and we want you to be completely satisfied with your purchase. If you have any questions or need assistance with the return process, our customer care team is here to help. Your satisfaction is our priority, and we appreciate your trust in Acentos Designs.